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Fulfillment, Refund, and Cancellation Policy

At LDX Marketing, we prioritize transparency and compliance with applicable state and federal laws. Our policies are designed to protect both our clients and our business, ensuring all parties have a clear understanding of the terms and expectations for services rendered.

Fulfillment Policy

Each project and agreement we undertake is customized to align with the specific goals and requirements of our clients. Our fulfillment obligations are governed by the terms outlined in the signed contracts, which are binding under the laws of the state of Massachusetts and Arizona, as applicable, or the business address indicated in the agreement for clients outside these states.

LDX Marketing complies with all relevant state and federal regulations, including consumer protection laws and regulations governing professional services. Our team works diligently to meet the deliverables and timelines specified in each client agreement.

Refund Policy

Due to the nature of our services, we do not offer refunds for completed work or services rendered. Refunds are only considered when explicitly outlined in the terms of the individual client agreement.

Pursuant to Massachusetts General Laws (MGL c. 93A), Arizona Revised Statutes (ARS Title 44), and applicable federal consumer protection laws, any disputes or claims related to refunds will be addressed in accordance with the provisions outlined in the signed agreement. LDX Marketing complies with all relevant laws concerning contractual obligations, fair business practices, and consumer protection.

Cancellation Policy

Requests for cancellation must be submitted in writing to hello@ldxmarketing.com. Cancellations are governed by the terms set forth in the signed client agreement.

  • For Clients Located in Massachusetts: Contracts are enforceable under MGL c. 259, which governs written agreements.
  • For Clients Located in Arizona: Contracts adhere to ARS Title 47, Article 2 regarding agreements and enforceability.
  • For Clients Outside Massachusetts and Arizona: Cancellations and associated fees or refunds will be handled in accordance with the terms specified in the agreement, subject to the jurisdiction of the business address indicated in the signed contract.

Any applicable cancellation fees, deposits, or partial refunds will be determined based on the specific terms of the signed agreement and the percentage of work completed at the time of cancellation.

Card Network Compliance Policy

At LDX Marketing, we adhere to the rules and regulations set forth by major card networks, including but not limited to the Visa Rules and Regulations, Mastercard Rules, American Express Merchant Operating Guide, and Discover Network Rules. By entering into an agreement with LDX Marketing and authorizing payments via credit or debit cards, clients agree to the following terms:

1. Payment Authorization

  • All payments made to LDX Marketing via credit or debit card must be authorized by the cardholder or an authorized representative.
  • Clients are responsible for providing accurate and complete payment information and ensuring sufficient funds or credit availability for transactions.

2. Refunds and Disputes

  • No Refunds Policy: As stated in our Refund Policy, refunds are not provided for completed work or services unless explicitly agreed upon in the signed contract.
  • Chargebacks: Clients must notify LDX Marketing in writing at hello@ldxmarketing.com of any billing disputes or errors before initiating a chargeback with their card issuer.
    • LDX Marketing reserves the right to dispute any chargebacks that violate the terms of the signed agreement or this policy.
    • Any fees associated with unwarranted chargebacks will be the responsibility of the client.

3. Compliance with Card Network Rules

LDX Marketing complies with the operating rules of Visa, Mastercard, American Express, and Discover, including but not limited to:

  • Disclosure of Terms: All terms and conditions, including the No Refunds Policy and cancellation terms, are disclosed to clients prior to payment.
  • Billing Accuracy: Charges to client cards will appear with clear and accurate descriptors identifying LDX Marketing as the merchant.
  • Data Security: Client payment data is protected in compliance with the Payment Card Industry Data Security Standards (PCI DSS).

4. Recurring Payments

If recurring payments are authorized under the agreement:

  • LDX Marketing will notify clients of any changes to recurring billing terms as required by card network rules.
  • Clients are responsible for updating their payment information if changes occur, such as card expiration or replacement.

5. Unauthorized Transactions

Clients must promptly report any unauthorized or fraudulent transactions to both their card issuer and LDX Marketing. We will work in good faith to investigate and resolve disputes in compliance with applicable card network rules.

6. Client Responsibility

By signing an agreement with LDX Marketing and authorizing card payments, clients acknowledge and accept the following:

  • They have read and understood the applicable terms of this policy.
  • They agree to comply with all relevant card network rules as a condition of payment.


Unpaid Invoices and Collections

Clients agree to pay all invoices in accordance with the payment terms specified in their signed agreement. Failure to pay any outstanding balance within the agreed-upon timeframe may result in the invoice being sent to a collections agency.

  • LDX Marketing reserves the right to pursue unpaid invoices in accordance with applicable state and federal laws, including but not limited to the Fair Debt Collection Practices Act (FDCPA) and relevant consumer protection laws.
  • Any costs incurred by LDX Marketing in the collection of unpaid invoices, including but not limited to collection agency fees, legal fees, and court costs, shall be the responsibility of the client.
  • Clients acknowledge and agree that interest may be charged on unpaid balances as permitted by applicable law and as outlined in the agreement.

By entering into an agreement with LDX Marketing, clients explicitly consent to the terms of this policy regarding unpaid invoices and collections.

Dispute Resolution and Governing Law

In the event of a dispute arising from a signed agreement, both parties agree to resolve the matter through mediation or arbitration before pursuing legal action. The specific jurisdiction and governing law will be determined based on the business address listed in the signed contract.

  • For Clients Located in Massachusetts: Disputes will be governed by the laws of the Commonwealth of Massachusetts and resolved in accordance with the rules of the American Arbitration Association (AAA).
  • For Clients Located in Arizona: Disputes will be governed by the laws of the State of Arizona and resolved through the AAA or an equivalent arbitration procedure.
  • For Clients Located Outside Massachusetts and Arizona: Disputes will be governed by the laws of the state corresponding to the business address indicated in the signed agreement. The specific jurisdiction and venue for arbitration or legal proceedings will be detailed in the contract.

By signing an agreement with LDX Marketing, all clients acknowledge and accept that the governing law and venue for resolving disputes are determined by the location of the business address specified in the contract.

Hours of Operation

LDX Marketing operates Monday through Friday during normal business hours. We do not respond to inquiries or conduct business on weekends unless explicitly stated in individual agreements. Requests received outside of business hours will be addressed during the next business day.

 

 

Additional Terms and Legal Protections

Collections Clause

If any invoice remains unpaid past the due date specified in the agreement, LDX Marketing reserves the right to escalate the matter to a collections agency or initiate legal proceedings to recover the balance owed after 90 days. The following terms apply:

  1. Notification: LDX Marketing will provide written notice to the client of the overdue balance prior to initiating collections or legal action.
  2. Collection Fees: The client agrees to pay all additional costs associated with the collection process, including agency fees, interest, attorney’s fees, and court costs.
  3. Compliance with Laws: LDX Marketing and any third-party collection agency will comply with the Fair Debt Collection Practices Act (FDCPA) and applicable state laws regarding debt collection.
  4. Client Responsibility: The client acknowledges and agrees that failure to fulfill payment obligations under the agreement constitutes a breach of contract, entitling LDX Marketing to enforce this clause to the fullest extent permitted by law.

Limitation of Liability

LDX Marketing’s total liability for any claim, whether in contract, tort, or otherwise, will not exceed the amount paid by the client under the agreement giving rise to the claim.

Indemnification Clause

Clients agree to indemnify and hold harmless LDX Marketing, its employees, contractors, and affiliates from any claims, liabilities, damages, or costs arising from their use of services or breach of the agreement.

Force Majeure Clause

LDX Marketing is not liable for delays or failure to perform resulting from events beyond our reasonable control, including but not limited to natural disasters, acts of government, or other unforeseen events.

Arbitration Agreement

All disputes shall be resolved exclusively through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration will take place in the city and state corresponding to the business address indicated in the signed agreement.

Intellectual Property Rights

All intellectual property created by LDX Marketing remains the property of LDX Marketing until full payment is received or as otherwise outlined in the agreement. Unauthorized use, distribution, or reproduction of our intellectual property is prohibited.

Non-Solicitation Clause

Clients agree not to solicit or hire LDX Marketing employees or contractors during the term of the agreement and for a period of 12 months following the agreement’s termination.

Confidentiality Clause

All information shared between LDX Marketing and the client is confidential and must not be disclosed to third parties without prior written consent, except as required by law.

Choice of Forum and Severability Clause

  • Any disputes not subject to arbitration will be heard in the courts located in the jurisdiction of the business address specified in the agreement.
  • If any provision of this policy or the signed agreement is found invalid or unenforceable, the remainder of the terms shall remain in full force and effect.

Contact Us

If you have questions about our Fulfillment, Refund, or Cancellation Policy, or need further clarification, please contact us:
Email: hello@ldxmarketing.com

We are here to assist with inquiries regarding your ongoing projects or concerns related to our policies.